| Title | On the Development of a Novel Chatbot Generator Architecture: Design and Assessment Issues |
| Publication Type | Conference Paper |
| Year of Publication | 2023 |
| Authors | Bouras, C, Diasakos, D, Katsigiannis, C, Kokkinos, V, Gkamas, A, Karacapilidis, N, Charalabidis, Y, Lachana, Z, Alexopoulos, C, Papadopoulos, T, Karamanolis, G, Psalidas, M |
| Conference Name | 8th IEEE International Conference on Mathematics and Computers in Sciences (MCSI 2023), October 14 - 16, 2023, Athens, Greece |
| Abstract | Chatbots are witnessing remarkable growth in various fields. In modern society, chatbots have evolved into innovative digital entities that have revolutionized the way people interact with technology. These conversational AI agents have gone beyond their initial uses to become an integral part of various industries. One of the most important roles of chatbots is customer service, providing 24/7 support, quick problem resolution, and personalized interactions. Chatbots free up human agents by handling routine queries and tasks, allowing them to focus on complex and specific issues, optimizing the overall efficiency and customer satisfaction. To this end, this paper aims to present the architecture of a novel chatbot generator with improved functionality in terms of quality of communication with end users and level of provided services. In addition, the paper presents the results of two pilot chatbots assessment by users with experience in artificial intelligence and chatbot technology. |
On the Development of a Novel Chatbot Generator Architecture: Design and Assessment Issues
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